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FAQ



DELIVERY

Delivery is free for orders of 50.00 $ and more.
All orders are delivered from Canada by Canada Post. Orders are placed Monday through Friday between 10h00 and 17h00 (HE), excluding holidays. Orders received during the weekend, holidays or outside of business hours will be processed on the next business day. Please count 1 at 2 days of performance during busy periods such as sales or parties. The shipping time may vary depending on the availability of the goods. Count from 3 to 5 working days for delivery. SHOPADRENALINE.COM reserves the right to refuse the delivery of any order. We are not responsible for lost packages or delivery times. We can not refund if your order is lost or damaged.


RETURN AND EXCHANGE

If you are not satisfied with your order, you can exchange or return your item. All requests must be made within 7 days following the delivery date. All returns must be authorized before being reshipped and an authorization number will be sent to you at that time. You will then have 7 days to ship the goods. Any goods returned without an authorization number or after the return period will be refused and automatically returned to the sender at his expense.

All merchandise must be returned in the original condition of purchase: unworn, unused, unaltered and all tags must still be in place. Shipping costs are not refundable. Shipping costs are always at the customer's expense, unless the item is defective. In this case, shopadrenaline.com will pay the cost of return according to its conditions.

STATUS OF YOUR ORDER
Once your payment is accepted, you will receive an email confirmation that your order has been received. Once your order has been shipped, you will receive an email confirmation of shipment with the tracking number of the package, if applicable.

CHANGING YOUR ORDER
Please send your requests to shop @ boutiqueadrenaline.com with your name and order number. Changes can only be made if we receive them before shipping your order. Once your order has been shipped, no changes can be made.

PAYMENT OPTIONS
BOUTIQUEADRENALINE.COM accepts the following payment methods: visa mastercard paypal.
All transactions are processed on secure site (stripe and paypal).

OUT OF STOCK ITEMS
We do our best to keep the available quantity of our items up to date. If by mistake, the item you ordered is discontinued, we will notify you by email. The cancellation will be made to your initial order and we will refund you using the method of payment chosen.

Items are reserved only when you finalize your purchase. No item left in your shopping cart can be guaranteed for a later date. If the item you want is sold out before you can finalize your purchase, you will be notified and the item will be removed from your cart.

PROBLEMS OR ERRORS DURING YOUR CHECKOUT

If you have difficulty completing or finalizing your order, there may be conflicts between our site and the browser you use. You can contact us directly at shop @ shopadrenaline.com Please tell us what type of error you receive and any relevant information so that we can help you.

WARRANTIES

Warranty policies vary from item to item. If you have any questions about a product warranty, please contact us.

SECURITY OF THE SITE
Any personal information transmitted to BOUTIQUEADRENALINE.COM will be protected and will remain confidential. No information will be disclosed.

To protect you, all payment transactions use the latest technologies of secure transimissions and are made directly via payment gateways Shopify Payments and PayPal. SHOPADRENALINE.COM does not have at any time that it is the information of your credit card.

PRIVACY

We respect your right to privacy. SHOPADRENALINE.COM only collects the necessary information in order to fulfill your order or to contact you to inform you of the status of your order. The information we have included your name, email, billing address and delivery.


In addition, users should be aware that some non-personal information and data may be collected automatically by Shop Adrénaline through the operation of so-called "cookies". "Cookies" are small text files that identify the browser of a particular computer entering a website. They allow the site to track the movement of this browser on-site and off-site during multiple sessions. Through cookies, a website can recognize regular visitors, facilitate user access and use of the site, and enable a site to track usage behaviors that will enable content enhancements. If you do not want a cookie placed on your computer by the CBC, you can disable cookies by modifying the Preferences section of your Netscape or Internet Explorer browser (under Edit / Preferences / Advanced). Note that it is possible that some aspects of sites Adrenaline Charm may not be available to you if you choose this option.

If you have no problem accepting cookies, but want to be aware of their appearance, you can enable a warning message by modifying the cookie warning section in Edit / Preferences / Advanced.

ADVERTISING

Our advertising appearing on third party websites is delivered to you by DoubleClick, our web advertising partner. Information about your visits to these sites, such as the number of times you have seen an ad (but not your name, address, or identifiable information), is used to serve ads to you. For more information about DoubleClick, cookies, and how to opt-out, please visithttp://www.doubleclick.net/us/corporate/privacy

For more information, please contact us at shop @ boutiqueadrenaline.com