POLICY
COVID-19
Dear clients. We do everything we can to ensure the speed of deliveries. Due to current events, the transit time may be longer than expected. We thank you for your understanding.
COUPONS REBATES
Our website only accepts one promotional code per order. Offers related to promotional codes are not combinable. Only one coupon can be applied per order.
DELIVERY
Delivery is free for orders of 50.00 $ and over (3 delivery to 5 days), and 10.00 $ for other orders in Canada, with the exception of oversized items such as surfboards, wakesurfs and similar items . The price for transportation may vary depending on the destination and the size and / or weight of the item.
Price for other countries is subject to change. Please contact us if you wish to ship elsewhere in the world.
All "free delivery" orders are delivered from Canada via Canada Post. Purolator, UPS or FedEX can also be used depending on the best service for each individual order. Orders are placed Monday through Friday between 10h00 and 17h00 (HE), excluding holidays. Orders received during the weekend, holidays or outside of business hours will be processed on the next business day. Please count 1 at 2 days during busy periods such as sales or parties. The shipping time may vary depending on the availability of the goods. Please count from 4 to 7 business days for delivery. We reserve the right to refuse delivery of any order. We are not responsible for lost packages or delivery times. We can not refund if your order is lost or damaged.
RETURN AND EXCHANGE
All merchandise must be returned in the original condition of purchase: unworn, unused, unaltered and all tags must still be in place. Shipping costs are not refundable. Shipping costs are always at the customer's expense, unless the item is defective. In this case, shopadrenaline.com will pay the cost of return according to its conditions.
Customers should make sure to post the item to return within 5 working days following the issuance of the return authorization number. Otherwise, a credit will be issued and no refund will be granted.
STATUS OF YOUR ORDER
Once your payment is accepted, you will receive an email confirmation that your order has been received. Once your order has been shipped, you will receive an email confirmation of shipment with the tracking number of the package, if applicable.
CHANGING YOUR ORDER
Please send your requests to shop @ boutiqueadrenaline.com with your name and order number. Changes can only be made if we receive them before shipping your order. Once your order has been shipped, no changes can be made.
PAYMENT OPTIONS
ONLINE SHOPADRENALINE.COM accepts the following payment methods (via PayPal): visa mastercard paypal
OUT OF STOCK ITEMS
We do our best to keep the available quantity of our items up to date. If by mistake, the item you ordered is discontinued, we will notify you by email. The cancellation will be made to your initial order and we will refund you using the method of payment chosen.
Items are reserved only when you finalize your purchase. No item left in your shopping cart can be guaranteed for a later date. If the item you want is sold out before you can finalize your purchase, you will be notified and the item will be removed from your cart.
PROBLEMS OR ERRORS DURING YOUR CHECKOUT
If you have difficulty completing or finalizing your order, there may be conflicts between our site and the browser you use. You can contact us directly at shop @ shopadrenaline.com Please tell us what type of error you are receiving and any relevant information so that we may be able to help you.
WARRANTIES
Warranty policies vary from item to item. If you have any questions about a product warranty, please contact us.
For more information, please contact us at shop @ boutiqueadrenaline.com