If a product under warranty purchased from the Boutique Adrénaline and is defective, you can make a claim. Contact us by email with photos of the problem. Our customer service can assist you in dealing with the manufacturer.

What problems are guaranteed?

Warranty policies vary greatly depending on the type of product and the manufacturer.

Usually these guarantee that their products are free from manufacturing defects and that they stand up to normal use.

We sell a multitude of products at the Boutique Adrénaline. Check the manufacturer's website for information regarding the warranty policy specific to your product.

What problems are excluded?

Generally, the warranties do not cover: Normal wear and tear, problems resulting from impact, misuse, abuse or neglect. Among other things, aesthetic problems, bumps or splinters due to crossing skis or clashes in the lift lines or elsewhere are not covered.

Who decides if my claim will be guaranteed?

Warranties are assumed by the manufacturers: replacement, credit or repair are at the discretion of the manufacturer.

La Boutique Adrénaline is here to assist, advise and facilitate your manufacturer complaints process. That being said, the Boutique Adrénaline relies on the warranty policies and rules of each manufacturer, which will make all warranty decisions.

How do I proceed to make the claim?

By sending us some photos and a description of the problem, they will be quicker to do the required pre-checks with the manufacturer to confirm if the problem is indeed covered. This will make it easier to start the claims process.

1. Notify us as soon as you notice the problem.
2. Items must be clean
3. Make sure you have proof of purchase.
4. Take pictures that illustrate the problem.

Who pays for the transport?

If applicable, the costs of transporting goods during exchanges or warranty evaluation (round trip) must be paid by the customer.

Some products must be sent to the manufacturer for evaluation. It is possible that this one decides against you. The Boutique Adrénaline is not responsible for the outcome of this decision made by the manufacturer. In this case too, the costs are the responsibility of the customer.

How long does the whole process take

To the extent that the manufacturer decides to honor the warranty by replacing the product, the round trip may take up to six (6) weeks for shipments made in Quebec and up to eight (8) weeks for shipments. outside Quebec.